RETURNS OR EXCHANGES

We want you to be satisfied with your shopping experience on syncement.online. However, if you are dissatisfied with any of the products you purchased, we offer a clear refund and return policy to protect your rights. Here are our refund terms:

1. Return Policy
Refund Request Time: You have 14 days from the date you receive the goods to request a refund or exchange.

Goods Condition: Items requested for return or exchange must be in brand new condition, including original packaging, unused, and without any damage. We will not accept items that do not meet this condition.

2. Refund Process
Contact Customer Service: To request a refund, please contact us via our customer service email or phone, providing your order number and relevant information.

Return Address: After confirming your refund request, we will provide a return address. Please return the goods to the designated address.

Refund Processing: Once we receive the returned goods and confirm their condition, we will process the refund within 2 business days. The refund will be credited to your original payment method.

3. Non-Returnable/Exchangeable Items

The following items are non-returnable/exchangeable once sold:

Customized or made-to-order products;
Refund requests older than 14 days;
Opened or used items.

4. Shipping Costs

If the return/exchange is due to our error (e.g., wrong item sent, damaged item), we will cover the return shipping costs. In other cases, return shipping costs will be borne by the customer.

5. Contact Us

For any questions or further assistance, please feel free to contact our customer service team. We are committed to providing excellent service to ensure your peace of mind and satisfaction during your shopping experience.

Thank you for choosing syncement.online. We look forward to providing you with even better service!